CAREER PATHWAYS
Both Information Systems and Information Technology jobs deal with the usage of computers, but there are some differences.
Jobs in information technology are more about the hardware, software, and telecommunications.
These roles work behind the scenes to support those who use the devices or are those who create the software, web pages and build networks.
Jobs in information systems create, share, and distribute information that is generated by computers and their users. These roles are primarily concerned with extracting data from various sources to accomplish various tasks.
•Assists the Intermediate, Senior & Architect Engineers with network administration
•Provide hands-on network administration/maintenance & operational support
•Initiates customer contact, escalates to leadership & resolve incidents
•Answers, evaluates, & prioritizes incoming requests from users experiencing technical problems Provide after-hours support for Infrastructure related emergencies; weekend support
Educational Requirements/Certifications: Bachelors’ degree & 2 years experience; May substitute associated Cisco Certified Network Administration certification (CCNA) for degree.
•Assists the Senior & Architect Engineers with network administration
•Provide technical guidance to Associate Engineers
•Conduct daily system administration of network & related hardware/firmware; Resolve related issues
•Supports & configures, troubleshoots firmware/hardware enhancements, deployments & infrastructure upgrades & resolves network issues
•Initiates customer contact, escalates to leadership & resolve incidents
•Answers, evaluates, & prioritizes requests for assistance from users experiencing technical problems
•Provide after-hours support for Infrastructure related emergencies; weekend support (Exempt)
Educational Requirements/Certifications: Bachelors’ degree & 5 years experience; May substitute associated Cisco Certified Network Administration certification (CCNA) for degree.
•Provide technical guidance to Associate and Intermediate Engineers with network administration
•Conduct network administration and support of network and related hardware/firmware; Resolves network issues
•Design, install & configure internal/customer network access & services
•Develop & implement network-based project plans, risk assessments, contingency plans, monitoring, configuration-mgmt. & reporting functions to automate administration
•Define & document best practices & support procedures
•Provide after-hours support for Infrastructure related emergencies; weekend support (Exempt)
•Assist with hardware & software vendor evaluation, recommendations & negotiations
•Ability to translate complex concepts for non-technical users
•Mentor Associate and Intermediate Staff Positions
Educational Requirements/Certifications: Bachelors’ degree & 8 years experience; May substitute associated Cisco Certified Network Administration certification (CCNA) and Cisco Certified Network Professional certification (CCNP) for degree.
•Provide technical guidance to Associate, Intermediate and Senior Engineers
•Serves as SME for Network-centric items, including best-practices definition and implementation
•Designs & ensure consistent architectural standards; Audits to ensure compliance
•Ensure consistent technical direction & understanding between BMHCC & Vendor organizations
•Ensure consistent IT processes, practices & documentation including design documents HLD/LLD
•Mentor Staff
Educational Requirements/Certifications: Bachelors’ degree & 12 years experience; May substitute with the three associated certifications: Cisco Certified Network Administration certification (CCNA), Cisco Certified Network Professional certification (CCNP), Cisco Certified Internetwork Expert certification (CCIE) for degree.
•Assists the Intermediate, Senior Engineers with Telecom administration
•Provide hands-on Telecommunication administration/maintenance & operational support
•Initiates customer contact, escalates to leadership & resolve incidents
•Answers, evaluates, & prioritizes incoming requests from users experiencing technical problems Provide after-hours support for Infrastructure related emergencies; weekend support
Educational Requirements/Certifications: •Bachelors’ degree & 2 years experience; May substitute 4 years of experience for degree
•Cisco Certified Network Administration certification (CCNA) a plus.
•Assists the Senior Engineer with Telecom administration
•Provide technical guidance to Associate Engineers
•Conduct daily system administration of Telecommunication systems; Resolve related issues
•Supports, configures, troubleshoots hardware, software & firmware enhancements, deployments, infrastructure upgrades & resolves Telecom issues
•Initiates customer contact, escalates to leadership & resolve incidents
•Answers, evaluates, & prioritizes requests for assistance from users experiencing technical problems Provide after-hours support for Infrastructure related emergencies; weekend support
Educational Requirements/Certifications: Bachelors’ degree & 5 years experience; May substitute 6 years of experience for degree
•Cisco Certified Network Administration certification (CCNA) a suggested.
•Provide technical guidance to Associate and Intermediate Engineers
•Conduct Telecom administration and support related hardware/firmware; Resolves Telecom issues
•Design, install & configure internal/customer Telecom access & services
•Develop & implement Telecom-based project plans, risk assessments, contingency plans, monitoring, configuration-mgmt. & reporting functions to automate administration
•Define & document best practices & support procedures including design documents HLD/LLD
•Provide after-hours support for Infrastructure related emergencies; weekend support (Exempt)Answers, evaluates, & prioritizes requests for assistance from users experiencing technical problems
•Assist with hardware & software vendor evaluation, recommendations & negotiations
•Ability to translate complex concepts for non-technical users
•Mentor Associate and Intermediate Staff Positions.
Educational Requirements/Certifications: Bachelors’ degree & 8 years experience; May substitute 10 years of experience for degree
•Cisco Certified Network Administration certification (CCNA) a suggested
•Cisco Certified Network Administration certification (CCNP) a plus
•Experience in lieu of certification possible
•Provide technical guidance to Associate, Intermediate and Senior Engineers
•Serves as SME for Telecommunications-centric items, including best-practices definition and implementation
•Designs & ensure consistent architectural standards; Audits to ensure compliance
•Ensure consistent technical direction & understanding between BMHCC & Vendor organizations
•Ensure consistent IT processes, practices & documentation
Educational Requirements/Certifications: Bachelors’ degree & 12 years experience; May substitute 15 years of experience for degree.
•Cisco Certified Network Administration certification (CCNA) & Certified Network Professional (CCNP) a plus.
- Administer & support core Microsoft, Linux, Citrix & virtualized-server technologies
- Conduct daily system administration of all server hardware/software; Resolves server/system issues
- Provide hands-on system administration/maintenance & operations support
- Initiates customer contact, escalates to leadership & resolve incidents
- Answers, evaluates, & prioritizes incoming requests from users experiencing technical problems
- Provide after-hours support for Infrastructure related emergencies; weekend support (Exempt)
Educational Requirements/Certifications: Bachelors’ degree & 2 years experience; May substitute associated Server Administration certification for degree.
- Administer & support core Microsoft, Linux, Citrix & virtualized-server technologies
- Assists the Senior System Administrator & Advisory Architect with policy administration
- Conduct daily system administration of all server hardware/software; Resolves server/system issues
- Supports building, configuring, & troubleshooting software/hardware enhancements, application deployments & infrastructure upgrades
- Supports diagnosis & resolves server/system issues
- Initiates customer contact, escalates to leadership & resolve incidents
- Answers, evaluates, & prioritizes requests for assistance from users experiencing technical problems
- Provide after-hours support for Infrastructure related emergencies; weekend support
Educational Requirements/Certifications: Bachelors’ degree & 5 years experience; May substitute associated Server Administration certification for degree.
- Administer & support core Microsoft, Linux, Citrix & virtualized-server technologies
- Conduct daily system administration of all server hardware/software; Resolves server/system issues
- Design, install & configure internal/customer facing servers
- Develop & implement server-based project plans, risk assessments & contingency plans
- Design/implement monitoring, configuration-mgmt. & reporting functions to automate administration
- Define & document best practices & support procedures
- Provide after-hours support for Infrastructure related emergencies; weekend support (Exempt)
- Assist with hardware & software vendor evaluation, recommendations & negotiations
- Ability to translate complex concepts for non-technical users
Educational Requirements/Certifications: Bachelors’ degree & 8 years experience; May substitute associated Server Administration certification for degree.
- Serves as SME for all Server-centric items, including best-practices definition and implementation
- Designs & ensure consistent architectural standards; Audits to ensure compliance
- Ensure consistent technical direction & understanding between BMHCC & Vendor organizations
- Ensure consistent IT processes, practices & documentation
Educational Requirements/Certifications: Bachelors’ degree & 12 years experience; May substitute associated Server Administration certification for degree.
- Administers & supports core Microsoft, Desktop virtualization & other BMHCC application technologies
- Conducts system administration of all desktop hardware/software; Resolves desktop/system issues
- Provides hands-on system administration/maintenance & operations support
- Initiates customer contact, escalates to leadership & resolve incidents
- Answers, evaluates, & prioritizes incoming requests from users experiencing technical problems
- Provide after-hours support for Infrastructure related emergencies; weekend support
Educational Requriements/Certifications: Bachelors’ degree & 2 years experience; May substitute associated PC/Virtualization Administration certification for degree.
- Administers & supports core Microsoft, Desktop virtualization & other BMHCC application technologies
- Conducts system administration of all desktop hardware/software; Resolves desktop/system issues
- Provides hands-on system administration/maintenance & operations support
- Initiates customer contact, escalates to leadership & resolve incidents
- Answers, evaluates, & prioritizes incoming requests from users experiencing technical problems
- Provide after-hours support for Infrastructure related emergencies; weekend support (Exempt)
- Assists the Desktop SME/Advisory roles (Architect) with policy recommendations & administration
Educational Requriements/Certifications: Bachelors’ degree & 5 years experience; May substitute associated PC/Virtualization Administration certification for degree.
- Administers & supports core Microsoft, Desktop virtualization & other BMHCC application technologies
- Conducts system administration of all desktop hardware/software; Resolves desktop/system issues
- Provides hands-on system administration/maintenance & operations support
- Initiates customer contact, escalates to leadership & resolve incidents
- Answers, evaluates, & prioritizes incoming requests from users experiencing technical problems
- Provide after-hours support for Infrastructure related emergencies; weekend support (Exempt)
- Assists the Desktop SME/Advisory roles (Architect) with policy recommendations & administration
- Assist with hardware & software vendor evaluation, recommendations & negotiations
- Ability to translate complex concepts for non-technical users
Educational Requriements/Certifications: Bachelors’ degree & 8 years experience; May substitute associated PC/Virtualization Administration certification for degree.
- Serves as SME for all Server-centric items, including best-practices definition and implementation
- Designs & ensure consistent architectural standards; Audits to ensure compliance
- Ensure consistent technical direction & understanding between BMHCC & Vendor organizations
- Ensure consistent IT processes, practices & documentation
Educational Requriements/Certifications: Bachelors’ degree & 12 years experience; May substitute associated PC/Virtualization Administration certification for degree.
